Responsible Gaming —
Play Smart, Stay in Control
At 17bd, we believe gambling should always be a source of entertainment — never a source of stress or financial hardship. Our responsible gaming programme gives every Bangladeshi player the tools, information, and support they need to enjoy our platform safely and within their personal limits.
Our Commitment to You
Responsible gaming is not an afterthought at 17bd — it is a core pillar of how we operate. We are committed to providing a safe environment where every player across Bangladesh can make informed choices about their gambling activity.
Gambling is entertainment, not a financial strategy. At 17bd, we remind all players that casino games and sports betting are games of chance. The house always maintains a mathematical edge over time. You should never bet money you cannot afford to lose, and you should never gamble as a way to recover losses or relieve financial pressure.
Age Restriction — 21+ Only
Access to the 17bd platform is strictly limited to adults aged 21 years and above. We enforce this requirement through mandatory age verification at registration.
Minimum Age: 21 Years
All players must be aged 21 or above to register, deposit, and play at 17bd. This is a strict requirement. During our Know Your Customer (KYC) verification process, all players are required to submit government-issued identity documents — such as a Bangladesh National Identity Card (NID), passport, or driver's licence — confirming their date of birth. Accounts found to belong to individuals under 21 years of age will be immediately closed and any associated funds will be refunded to the verified payment source.
NID Verification
All Bangladeshi players must submit a valid National Identity Card during the KYC process. Our team reviews every submission manually to confirm date of birth.
Passport Accepted
Players who do not hold a Bangladesh NID may submit a valid passport as their primary identity document for age verification purposes.
Account Lockout
Any account for which age verification fails or is found to belong to an underage user will be immediately locked, with winnings forfeited in accordance with our Terms & Conditions.
Parental Controls
If you are a parent or guardian and are concerned that a minor in your household may be accessing gambling websites, we strongly recommend using internet filtering software to restrict access to gambling sites.
Your Responsible Gaming Toolkit
17bd provides a suite of practical tools that put you firmly in control of your gambling activity. All tools are available directly from your account dashboard and take effect immediately upon activation.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month — denominated in Bangladeshi Taka (৳). Once your chosen limit is reached, no further deposits will be accepted via bKash, Nagad, Rocket, Upay, or any other payment method until the limit period resets.
You may decrease your deposit limit at any time with immediate effect. Requests to increase your deposit limit are subject to a mandatory 7-day cooling-off period before taking effect — this pause is intentional and exists to protect you from impulsive decisions.
Available in account settingsLoss Limits
Set a ceiling on the maximum net losses you are willing to accept over a defined time period — daily, weekly, or monthly. When your net losses hit the limit you have set, you will be unable to place further bets until the period ends, regardless of which game, sport, or casino product you are using.
Loss limits work across all 17bd products simultaneously — a loss limit applies to cricket betting, slots, live casino, and crash games all at once. You cannot circumvent a loss limit by switching game types.
Available in account settingsWager Limits
Set a maximum stake amount per individual bet or spin. This tool is particularly useful for slot and crash game players who want to ensure that a single moment of excitement does not result in a disproportionately large wager relative to their overall budget.
Wager limits in Taka (৳) can be configured per session or as a permanent account setting. As with deposit limits, reductions take effect immediately while increases are subject to a cooling-off delay.
Available in account settingsSession Time Limits
Set a maximum duration for each gaming session. When your session reaches the time limit you have defined, you will receive a clear on-screen notification and will be automatically logged out of your 17bd account. This tool is designed to prevent extended unplanned play sessions.
Session time limits are configurable in 30-minute increments, from a minimum of 30 minutes to a maximum of 8 hours per session. You can also enable a mid-session reminder at the halfway point of your chosen session duration.
Available in account settingsReality Check Reminders
Enable periodic on-screen pop-up reminders while you play. These notifications display how long you have been logged in during the current session, your net profit or loss for the session, and a prompt to consider whether you wish to continue playing.
Reality checks appear as a gentle, non-intrusive overlay and can be set to trigger every 15, 30, or 60 minutes. They serve as a simple but effective way to maintain awareness of time and money spent, particularly during high-engagement game sessions.
Available in account settingsTime-Out (Short Break)
Take a structured short break from gambling without fully self-excluding. A time-out temporarily suspends your 17bd account for a period of your choosing: 24 hours, 48 hours, 7 days, 30 days, or 90 days. During a time-out, you cannot log in, make deposits, or place bets.
Time-outs are ideal when you feel you need a brief pause to reassess your gambling habits without committing to a long-term exclusion. You can request a time-out at any time by contacting support or through your account dashboard. The time-out takes effect immediately upon activation.
Instant activationSelf-Exclusion
Self-exclusion is a more serious, longer-term commitment designed for players who believe their gambling has become or is at risk of becoming a problem. When you self-exclude from 17bd, your account is permanently blocked for the duration of the exclusion period — 6 months, 1 year, 2 years, 5 years, or indefinitely.
During a self-exclusion period, 17bd will also take steps to suppress any marketing communications sent to your registered email address or mobile number, so that you are not tempted by promotional offers while your exclusion is active.
Self-exclusion requests cannot be reversed once activated. If you choose an indefinite self-exclusion, reinstatement of your account after a minimum of 5 years requires a formal request, a 7-day cooling-off period, and re-completion of KYC verification. To initiate self-exclusion, contact our support team immediately at [email protected] with the subject line "Self-Exclusion Request".
Permanent protection availableAccount Closure
If you decide that you no longer wish to participate in online gambling, you may permanently close your 17bd account at any time. Account closure is distinct from self-exclusion: a closed account results in the permanent termination of your relationship with 17bd, and all associated data will be handled in accordance with our Privacy Policy and applicable data retention requirements.
To request account closure, contact our support team at [email protected] with the subject line "Account Closure Request". Before closing your account, please ensure any outstanding balance has been withdrawn to your verified payment method (bKash, Nagad, Rocket, or Upay). Unclaimed balances will be held for 30 days pending a valid withdrawal request, after which they may be forfeited in accordance with our Terms & Conditions.
Permanent — contact supportRecognising the Warning Signs
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following signs may indicate that gambling is no longer a recreational activity and is beginning to cause harm.
- Gambling with money you need for essential expenses such as rent, utilities, food, or bKash/Nagad bill payments.
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost during a session or over multiple sessions.
- Hiding your gambling activity from family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere.
- Feeling anxious, irritable, depressed, or restless when you are unable to gamble or when you try to stop.
- Spending significantly more time gambling than you originally planned, or failing to stop at the end of a planned session.
- Neglecting work, study, family responsibilities, or social commitments in order to spend more time gambling.
- Borrowing money, selling assets, or taking loans to fund gambling activity or to cover gambling-related debts.
- Needing to place increasingly large bets to experience the same level of excitement or engagement as before.
- Withdrawing from social life, family events, or community activities including Eid gatherings and Pohela Boishakh celebrations as a result of gambling preoccupation.
- Checking your 17bd balance or placing bets compulsively throughout the day, including during working hours or late at night.
- Viewing gambling as the primary solution to personal or financial problems rather than as a recreational activity.
- Lying to yourself or others about how often you gamble or how much money you have lost.
If you recognise three or more of the signs above in your own behaviour, we strongly encourage you to pause your gambling activity and reach out to our support team or one of the external resources listed further down this page. Acknowledging a potential problem is the first and most important step towards addressing it.
Quick Self-Assessment
The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — this assessment is for your personal reflection only and is not submitted to 17bd.
Have you ever spent more time or money gambling than you originally intended when you started a session?
Have you ever continued gambling in an attempt to win back money you had already lost — sometimes called "chasing losses"?
Have you ever borrowed money from family, friends, or any financial institution (including via bKash or Nagad transfers) specifically to fund gambling?
Have you ever felt restless, irritable, or distressed when you tried to cut down or stop gambling?
Have you ever hidden your gambling activity or the amount of money you have lost from a family member, partner, or close friend?
Has gambling ever caused significant problems in your relationships, work, studies, or daily responsibilities?
Have you ever gambled using money set aside for essential household expenses such as rent, food, utility bills, or school fees?
Do you find yourself thinking about gambling frequently throughout the day — planning your next session, reliving past wins, or calculating how to recover losses?
If you answered "yes" to two or more of the questions above, your gambling behaviour may be causing you harm. We encourage you to use one of our account tools — such as a time-out or self-exclusion — and to reach out to our support team at [email protected]. Speaking to someone is a sign of strength, not weakness.
Tips for Safe and Enjoyable Play
Following these practical guidelines will help ensure that your experience at 17bd remains positive, sustainable, and within your personal means.
Set a Strict Budget
Before you start playing, decide exactly how much money you are comfortable losing — and treat that amount as the cost of your entertainment. Set your deposit limit in your 17bd account settings to match this budget. Once the budget is gone, stop playing. Never dip into savings or essential funds.
Manage Your Time
Set a session time limit before you log in and honour it when the notification appears. Consider scheduling your 17bd sessions the same way you would any other leisure activity — at a fixed time, for a fixed duration, and not at the expense of sleep, work, or family commitments.
Play for Entertainment
The right mindset makes all the difference. Approach 17bd the way you would approach watching a cricket match or playing a board game — for enjoyment, not for income. Winnings are a pleasant bonus, not a reliable financial outcome. The moment gambling stops feeling fun, take a break.
Never Chase Losses
One of the most common and harmful gambling behaviours is attempting to win back money you have already lost by placing more bets. Chasing losses almost always results in larger losses. Accept that losses are a normal part of gambling, log out, and return another day with a fresh budget.
Take Regular Breaks
Step away from the screen regularly — even during a winning session. Stand up, hydrate, and give yourself a few minutes away from the game. Regular breaks help maintain perspective, reduce the risk of impulsive decisions, and keep the experience genuinely enjoyable rather than compulsive.
Keep Your Account Secure
Never share your 17bd login credentials with anyone — including family members. Using a shared account can make it difficult to track your own spending accurately and may result in underage access. Use a unique, strong password and enable any additional security features available in your account dashboard.
Get Help — You Are Not Alone
If you are concerned about your gambling behaviour — or that of someone close to you — please reach out. Our support team is available around the clock, and help is always free and confidential.
Email Support
Send us a message at any time. Our responsible gaming team will respond within one business day. Use the subject line "Responsible Gaming Help".
[email protected]
Live Chat
Connect with a support agent instantly via the live chat function inside your 17bd account dashboard. Live chat is available 24 hours a day, 7 days a week, in English, across Bangladesh Standard Time (BST, UTC+6).
Self-Exclusion
To activate self-exclusion immediately, email us with the subject line "Self-Exclusion Request". Your account will be suspended within one hour of our team receiving and verifying your request.
[email protected]
Account Tools
Deposit limits, loss limits, session time limits, reality checks, and time-outs are all available directly in your account settings dashboard. No support request is required to activate these tools — you are in full control.
Confidentiality guaranteed: All responsible gaming support enquiries are handled with complete confidentiality by a dedicated team. Your request for help will not affect your account standing, your withdrawal rights, or any other aspect of your relationship with 17bd — it will only result in the protective action you have requested.
Play Responsibly — Enjoy Every Moment at 17bd
Now that you know how 17bd supports responsible gaming, log in to your account and set your personal limits before you play. Responsible gambling is the best kind of gambling.