17bd Terms & Conditions —
Your Rights and Responsibilities

In these Terms & Conditions, the following defined terms shall have the meanings ascribed to them below unless the context expressly requires otherwise:

By accessing or using the 17bd Platform in any manner — including browsing the website, registering an Account, making a deposit, placing a wager, participating in a promotion, or contacting customer support — you enter into a binding legal agreement with 17bd and agree to comply with these Terms & Conditions in full.

These Terms & Conditions apply in conjunction with any game-specific rules, promotion-specific terms, the 17bd Privacy Policy, and the 17bd Responsible Gaming Policy, all of which are incorporated herein by reference. In the event of a conflict between these Terms & Conditions and any game-specific or promotion-specific rules, these Terms & Conditions shall prevail unless explicitly stated otherwise.

If you are accessing the Platform on behalf of another person, you represent and warrant that you have the authority to bind that person to these terms, and references to "you" shall include that person.

To be eligible to register an Account and use the 17bd Platform, you must satisfy all of the following conditions at the time of registration and at all times during which your Account remains active:

• You must be at least 21 years of age. 17bd operates a strict 21+ age policy in accordance with responsible gaming best practices. Players aged under 21 are strictly prohibited from registering or using the Platform.
• You must be a natural person. Corporate entities, trusts, partnerships, and other non-natural legal persons may not register Accounts.
• You must have the legal capacity to enter into a binding contract under the laws applicable to you. You must not be subject to any legal disability that prevents you from entering into agreements.
• You must not be self-excluded from the 17bd Platform or any other gambling platform under a current self-exclusion arrangement. Attempting to register during an active self-exclusion period is a breach of these terms.
• You must not be accessing the Platform from a jurisdiction where online gambling is illegal or where the services offered by 17bd are explicitly prohibited under applicable law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before using the Platform.
• You must be acting on your own behalf and not as an agent, nominee, or representative of any third party when registering an Account or placing wagers.

17bd reserves the right to request documentary evidence confirming eligibility at any time. Providing false, misleading, or incomplete information regarding eligibility will result in immediate Account closure and forfeiture of any Balance.

To access real-money gaming on the 17bd Platform, you must complete the registration process accurately and in full. You agree to provide true, complete, and current information at the time of registration, including your full legal name, date of birth, residential address, email address, and mobile number.

4.1 — Single Account Policy

Each individual may register only one Account on the Platform. The operation of multiple Accounts — whether under the same or different personal details, devices, IP addresses, or payment methods — is strictly prohibited. Where multiple Accounts belonging to the same individual are identified, 17bd reserves the right to close all such Accounts immediately and to void any and all wagers, bonuses, and winnings associated with them.

4.2 — KYC Documentation

Before processing any withdrawal request, and at 17bd's discretion at any other time, Players must complete identity verification by submitting clear copies of the following documents:

• Proof of Identity: National Identity Card (NID), valid passport, or driver's licence bearing your photograph and date of birth.
• Proof of Address: A utility bill, bank statement, or government-issued document dated within the last three months and bearing your registered residential address.
• Proof of Payment Method: Screenshot or statement confirming ownership of the bKash, Nagad, Rocket, Upay, or bank account used for deposits, where required.

17bd may request additional documentation where required to satisfy anti-money laundering (AML) obligations or to resolve identity queries. Failure to provide requested documents within 14 days of the request may result in Account suspension.

4.3 — Account Information Updates

You are responsible for keeping your Account information current and accurate. Any change to your name, address, email, or mobile number must be communicated to 17bd support without undue delay. 17bd is not responsible for communications or payments directed to outdated contact or payment details held on your Account.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. You must not share your login credentials with any third party under any circumstances.

All activity conducted using your Account credentials will be treated as having been authorised by you, regardless of whether it was actually you who performed the action. 17bd shall bear no liability for losses arising from unauthorised Account access resulting from your failure to keep credentials secure.

If you believe your Account has been accessed without your authorisation, or if you suspect that your credentials have been compromised, you must contact 17bd support at [email protected] immediately so that your Account can be secured. 17bd recommends that you use a strong, unique password for your Account and enable any additional security features available from your Account dashboard.

17bd accepts deposits in Bangladeshi Taka (৳) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum single deposit is ৳200. Maximum deposit limits may apply and are displayed at the time of deposit.

All deposits must originate from a payment method that is registered in your own name. Deposits made from third-party payment accounts — accounts owned by another person — are not permitted. Where a third-party deposit is identified, the funds will be returned to the originating method and the deposit will not be credited to your Account.

17bd does not charge fees on deposits; however, your payment provider may apply their own transaction fees, for which 17bd accepts no responsibility. Deposit credits are typically processed within 60 seconds for mobile wallet methods (bKash, Nagad, Rocket, Upay) and within 1–4 hours for bank transfers. If a deposit does not credit within the expected timeframe, contact [email protected] with your transaction reference number.

Funds deposited into your 17bd Account are held solely for the purpose of gaming on the Platform. 17bd does not pay interest on Account balances. Deposited funds that have not been used in any wagering activity for a continuous period of 12 months may be subject to inactivity terms as set out in Section 14.

Withdrawal requests may be submitted at any time through the 17bd cashier section, provided that your Account has completed KYC verification and your Account is in good standing with no outstanding security reviews or disputes. The minimum single withdrawal is ৳500.

7.1 — Withdrawal Processing Times

• bKash / Nagad / Rocket / Upay: Typically processed within 15–30 minutes of approval during Bangladesh Standard Time business hours. Processing may take up to 4 hours during peak periods.
• Bank Transfer (BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, Sonali Bank): Typically processed within 2–6 hours; may take up to one business day during weekends or public holidays.
• Visa / Mastercard: Processing times depend on the issuing bank and may take 1–3 business days.

7.2 — Withdrawal Conditions

17bd requires that the total deposited amount from each payment method is wagered at least once before a withdrawal to that method is processed. This requirement exists to comply with anti-money laundering obligations and does not constitute a gaming bonus wagering requirement.

Where a Player has active Bonus Funds in their Account, withdrawals of real-money funds may be restricted until applicable wagering requirements on those Bonus Funds have been completed, or until the Player elects to forfeit the Bonus Funds in question. Players may contact support to forfeit Bonus Funds at any time.

7.3 — Withdrawal Limits

Daily and monthly withdrawal limits apply and are communicated within the cashier section of the Platform. Players who have achieved verified VIP status may have higher withdrawal limits applied to their Account. 17bd reserves the right to adjust withdrawal limits with reasonable notice.

17bd offers a range of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to Bangladesh cultural and sporting events such as the BPL, Eid, and Pohela Boishakh. All promotional offers are subject to individual offer terms published alongside each promotion, which are incorporated into these Terms & Conditions by reference.

8.1 — Wagering Requirements

Unless stated otherwise in specific offer terms, all Bonus Funds credited to a Player's Account are subject to a wagering requirement before they — and any winnings generated from them — may be withdrawn. The applicable wagering multiplier is specified in the relevant promotion's terms. Wagering on certain game categories (including but not limited to live dealer games, sports betting, and certain slots) may contribute at a reduced rate or may not contribute at all toward satisfying a wagering requirement. Contribution rates are disclosed in each offer's specific terms.

8.2 — Bonus Abuse

17bd operates a zero-tolerance policy toward bonus abuse. The following behaviours constitute bonus abuse and will result in the forfeiture of the relevant bonus and associated winnings, and may result in Account closure:

• Opening multiple Accounts to claim the same welcome offer more than once.
• Using low-risk betting strategies (e.g., placing opposing bets on the same game or event) designed to satisfy wagering requirements without genuine gameplay risk.
• Using a bonus offer in conjunction with a payment method or account that does not belong to you.
• Coordinating with other Players to exploit bonus terms collectively.

8.3 — Offer Expiry

All bonus offers and free spins carry an expiry date. Bonus Funds and free spin awards that are not used before their stated expiry date will be automatically removed from the Player's Account without compensation. Wagering requirements must also be completed within the bonus validity period; incomplete wagering on expired bonuses will result in forfeiture.

All games available on the 17bd Platform are governed by their respective game rules, which are accessible within each game interface. Players are responsible for familiarising themselves with the rules of any game before placing wagers. 17bd accepts no responsibility for losses arising from a Player's failure to understand game rules.

All casino games on the Platform use certified Random Number Generator (RNG) technology or live dealer streams from regulated studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and other licensed providers. 17bd does not alter, influence, or interfere with the outcomes generated by these systems.

For crash games such as Aviator by Spribe, outcomes are determined by a provably fair algorithm. Players may independently verify the fairness of each round result using the verification tools provided within the game interface. Results are final once a round has settled and are not subject to reversal except in cases of documented technical malfunction as described below.

9.1 — Technical Malfunctions

In the event of a technical malfunction, software error, or game interruption that affects the integrity of a round, 17bd reserves the right to void the affected wager and return the staked amount to the Player's Account. Where a malfunction results in an erroneously displayed payout or odds figure, 17bd is not obligated to honour that erroneous figure. The principle of "malfunction voids all pays and plays" applies across all game categories on the Platform.

9.2 — Sports Betting Rules

Sports betting markets — including cricket, football, kabaddi, and other events — are governed by 17bd's sportsbook rules, which are available within the sportsbook section of the Platform. Settlement of bets is based on official results as published by the relevant governing body (e.g., Bangladesh Cricket Board, ICC, FIFA). 17bd reserves the right to void markets where an event is cancelled, suspended, or where the integrity of the event is in question.

The following activities are strictly prohibited on the 17bd Platform. Violation of any of these prohibitions may result in immediate Account suspension or permanent closure, forfeiture of all funds held in the Account, and where appropriate, referral to law enforcement authorities:

• Registering more than one Account on the Platform, whether under your own name or under false identities.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with 17bd.
• Using the Platform if you are under 21 years of age, or allowing any person under 21 to use your Account.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, exploit game mechanics, or interact with the Platform in a non-human manner without prior written consent from 17bd.
• Exploiting software vulnerabilities, game glitches, or calculation errors to gain an unfair advantage. Any winnings derived from such exploitation will be voided.
• Engaging in or facilitating any form of collusion, chip-dumping, match-fixing, or coordinated play intended to manipulate game or event outcomes.
• Using the Platform to launder money or conduct any transaction that constitutes or facilitates money laundering, fraud, or other financial crime.
• Charging back, reversing, or disputing any deposit made to your Account through your payment provider after those funds have been used for wagering.
• Accessing the Platform from a jurisdiction where online gambling is illegal, using a VPN, proxy, or any other tool to circumvent geo-restrictions.
• Sharing, selling, transferring, or otherwise dealing in your Account credentials or Account Balance with any third party.
• Harassing, threatening, or abusing 17bd staff or other players through any communication channel associated with the Platform.

17bd is committed to promoting responsible gaming practices and providing tools that enable Players to manage their gambling activity effectively. Gambling is intended to be an enjoyable form of entertainment; it should never be pursued as a means of generating income or recovering financial losses.

Players may access the following responsible gaming tools at any time through their Account dashboard or by contacting support at [email protected]:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending. Limit reductions take effect immediately; limit increases are subject to a 72-hour cooling-off period.
• Time-Out: Temporarily suspend your Account for a period of 24 hours, 7 days, 30 days, or a custom duration of your choice.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusions take effect immediately and cannot be reversed during the exclusion period.
• Reality Checks: Set periodic reminders that appear during your session to inform you of the time elapsed and funds wagered.

For further guidance on responsible gambling, please visit our dedicated Responsible Gaming page. If you believe gambling is negatively affecting your wellbeing or that of someone close to you, we strongly encourage you to seek professional support.

All content on the 17bd Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, software, and the compilation and arrangement thereof — is the exclusive property of 17bd or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include the right to:

• Copy, reproduce, distribute, transmit, broadcast, display, publish, or otherwise exploit any content from the Platform without the prior written consent of 17bd.
• Modify, adapt, translate, reverse-engineer, decompile, or disassemble any software or technology forming part of the Platform.
• Use the 17bd name, logo, or any associated trademarks in any commercial context without explicit written authorisation.
• Frame or mirror any part of the Platform on any other website without 17bd's prior written consent.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remains the intellectual property of those respective studios and is used by 17bd under licence. Any unauthorised use of such content may constitute an infringement of the rights of both 17bd and the relevant game studio.

To the fullest extent permitted by applicable law, 17bd shall not be liable to any Player for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with:

• Your use of, or inability to use, the Platform or any of its services.
• Any interruption, suspension, or termination of the Platform or any service provided therethrough.
• Any loss of data, loss of profits, loss of business opportunity, or loss of goodwill arising from your use of the Platform.
• Any unauthorised access to your Account resulting from your failure to maintain the security of your credentials.
• Any delay in processing deposits or withdrawals attributable to third-party payment processors, including bKash, Nagad, Rocket, Upay, or banking partners.
• The outcome of any wager or game, including wagers affected by technical malfunctions where the malfunction void policy has been applied.
• Any inaccuracy in odds, lines, or market data caused by a typographical error or feed malfunction, where 17bd has exercised reasonable care.

Nothing in these Terms & Conditions shall operate to limit or exclude liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. 17bd's total aggregate liability to any Player in connection with any single claim or series of related claims shall not exceed the total amount deposited by that Player in the 30 days immediately preceding the event giving rise to the claim.

Either you or 17bd may close your Account at any time. If you wish to close your Account, please contact support at [email protected]. Any real-money Balance remaining in your Account at the time of closure will be returned to your verified payment method, subject to completion of any pending KYC requirements and the absence of any outstanding disputes or security reviews.

14.1 — Closure by 17bd

17bd reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Reasonable suspicion of fraudulent activity, money laundering, or any other criminal conduct.
• Failure to complete KYC verification within a reasonable period following a request.
• Evidence of multiple Account operation or identity fraud.
• Receipt of a self-exclusion request from the Player or a third party acting under a legal authority.
• Compliance with a legal obligation or regulatory direction.

Where 17bd closes an Account due to a proven breach by the Player, any Balance — including real-money funds and Bonus Funds — may be forfeited in full.

14.2 — Inactivity Policy

An Account is considered inactive if no login, deposit, withdrawal, or wager has occurred for a continuous period of 12 months. 17bd will make reasonable attempts to contact you at your registered email address before applying inactivity terms. After this period, a monthly inactivity administration fee of ৳200 (or the remaining balance if lower) may be deducted from the Account Balance. Once the Balance reaches zero, the Account will be closed. You may reactivate your Account at any time by logging in and completing any outstanding verification requirements.

17bd is committed to resolving all Player disputes and complaints fairly and efficiently. If you have a complaint regarding your Account, a game outcome, a payment, or any other aspect of the Platform, you should follow the process below:

1. Step 1 — Contact Support: Submit your complaint to the 17bd support team at [email protected], providing your Account username, a clear description of the issue, the date and time of the relevant event (in BST), and any supporting evidence such as screenshots or transaction reference numbers.
2. Step 2 — Acknowledgement: 17bd will acknowledge receipt of your complaint within 24 hours of submission and provide an estimated resolution timeline.
3. Step 3 — Investigation: 17bd will investigate the complaint and provide a formal written response within 14 calendar days of receipt. Where the investigation requires additional time due to complexity, 17bd will notify you and provide an updated timeline.
4. Step 4 — Resolution: Where a complaint is upheld, 17bd will take appropriate remedial action, which may include crediting funds, reversing a transaction, or adjusting a game outcome where technically possible.

If you remain unsatisfied with 17bd's resolution of your complaint after completing the above process, you may seek independent advice or alternative dispute resolution through a third-party service of your choice. 17bd does not agree in advance to be bound by any specific external arbitration body but will cooperate with any lawfully constituted dispute resolution process.

All disputes must be raised within 90 days of the event giving rise to the dispute. 17bd will not consider complaints submitted after this period.

17bd reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — including changes to fees, withdrawal limits, bonus conditions, or eligibility requirements — 17bd will provide at least 7 days' advance notice via email to all registered Players whose Accounts are in good standing.

The date of the most recent revision will be displayed at the top of this page and within the table of contents sidebar. Players are encouraged to review these Terms & Conditions periodically to remain informed of any updates. The current version of these Terms & Conditions is always the version published at 17bd.io/terms-conditions.

If you do not accept the revised Terms & Conditions, you must cease using the Platform and may close your Account by contacting support. Continued use of the Platform after the effective date of any revision constitutes your acceptance of the amended terms.

If you have any questions regarding these Terms & Conditions, or if you wish to exercise any right afforded to you under this agreement, please contact 17bd using the details below. All correspondence must be in English.

Response times are typically within 3–6 hours during Bangladesh Standard Time (BST, UTC+6) peak hours and within 24 hours at all other times. 17bd does not operate a telephone support line; all formal communications must be submitted in writing via email or live chat.